Executive / Sr. Executive – Customer Support

PURPOSE OF THE JOB

Provide a high quality customer service experience to enhance the quality of support. A Customer Support Team is responsible for assisting customers with their questions about any supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.

JOB RESPONSIBILITY

• Attend all the incoming calls of the customers and provide solution and support for their queries and issues.
• Escalates the technical issues to the Team Leader or Reporting Manager with proper comments of the nature of the issue.
• Follow up with departments for pending tickets and resolve it.
• Guiding the customers correctly keeping companies product / policies in mind
• Complete the tasks on time and with high quality
• Makes calls to customers when necessary for various products and services of the company.
• Any other duties assigned

TECHNICAL / FUNCTIONAL SKILLS REQUIRED

Strong organizational skills and ability to multi-task in a small business environment. Excellent Communication Skills and interpersonal skills. Problem solving skills and analytical skills

SOFT SKILLS REQUIRED:

Very positive minded person with an attitude of helping the customers by resolving their issues on time.