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Executive / Sr. Executive – Customer Support

Executive / Sr. Executive – Customer Support

Department : Customer Support
Qualification : Any graduate from reputed academic institution.


Provide a high quality customer service experience to enhance the quality of support. A Customer Support Team is responsible for assisting customers with their questions about any supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.


  • Attend all the incoming calls of the customers and provide solution and support for their queries and issues.
  • Escalates the technical issues to the Team Leader or Reporting Manager with proper comments of the nature of the issue.
  • Follow up with departments for pending tickets and resolve it.
  • Guiding the customers correctly keeping companies product / policies in mind
  • Complete the tasks on time and with high quality
  • Makes calls to customers when necessary for various products and services of the company.
  • Any other duties assigned


Strong organizational skills and ability to multi-task in a small business environment. Excellent Communication Skills and interpersonal skills. Problem solving skills and analytical skills


Very positive minded person with an attitude of helping the customers by resolving their issues on time.

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