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Emgage Community > HR Process > Job Description > Assistant Manager/ Team Lead – Customer Support

Assistant Manager/ Team Lead – Customer Support

Assistant Manager/ Team Lead – Customer Support

Department : Customer Support
Qualification : Any graduate from reputed academic institution


Provide a high quality customer service experience to enhance the quality of support. A Customer Support Team is responsible for assisting customers with their questions about any supported software and computing platforms to the best of his/her ability, in a professional and courteous manner.


  • Ensures that quality of the Customer Support is maintained as per the Company Standard.
  • Prepares the detailed reports of day to day calls made and received.
  • Prepares the report of nature of customer query and escalates the repetitive issues to the concerned department.
  • Understands and implements the New Project and trains the Team for New project.
  • Escalating the technical issues to the tech support department and that of refund to RA department.
  • Regular coordination and follow up with business development and Revenue Assurance for customer concerns and refund issues.
  • Take mock calls to ensure calling quality of the Customer Support Executive.


Strong organizational skills and ability to multi-task in a small business environment. Excellent Communication Skills and interpersonal skills. Problem solving skills and analytical skills


Very positive minded person with an attitude of helping the customers by resolving their issues on time.

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